Returns Center

How it Works

Select the items to return

Get a refund confirmation

Put it in the mail

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a  shipping label via email.

How soon will I get my refund?

You should see a credit on your original payment method 7-10 business days after we receive your return less a $6 shipping fee

What items are returnable?

Items purchased in the last 45 days.

LXR merchandise is eligible for return within 10 days of purchase.

The merchandise should still be in it's original packaging with the tags still on it. Lord & Taylor can not offer an exchange or credit of items that have been altered or personalized. Only unused, unworn, unwashed items can be accepted for a return.

What is an Instant Credit?

While processing a return or exchange via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. Not all orders will receive an Instant Credit code and may only be eligible for a return for a refund. If you do receive a code, you are not obligated to use it. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated. 

If you choose to use Instant Credit, here’s how it works:

You can shop now and select any item on the site. You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. Instant Credit comes with no strings attached: any unused portion of your issued credit will be refunded after your items are received.

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